At Rotunda Jewelers, all of our rings are covered by a manufacturer's lifetime warranty. The details are outlined below. The warranty covers issues such as:
- Size Exchanges
- Accidental Damage
- Cracks
- Defects
Size Exchanges. Our rings are covered by a lifetime size change warranty. Our rings cannot be resized like traditional rings; if your finger size ever changes, we will replace your ring with a new ring. If you are ever in need of a size change please Contact Us with your order number. We will respond quickly with instructions. Please note that any engraving will need to be redone at the customer's expense.
Manufacturer's Defects. All of our rings are made to the highest standards using quality materials and expert craftsmanship. If your ring cracks or breaks from accidental damage, it will also be replaced under our warranty terms. To request warranty work, simply Contact Us. If your ring style is no longer being manufactured, a similar style may be substituted. The warranty strictly covers the ring, not the inlay. Inlay damage is considered normal wear and tear. Please be aware that some inlays are exposed and could be more prone to damage. There is a fee to replace any lost or damaged stones. Please note that the warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch-proof.
General Warranty Details. Our rings are crafted from materials that cannot be resized or repaired. Rings sent for warranty work or size exchanges will almost always be completely replaced. Any engraving or custom work will have to be redone, at the customer's expense. Warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch proof. The warranty does not cover the cost of any new engraving, which will have to be redone on the new ring. We are not responsible for any sentimental value of the original jewelry. Shipping fees for replacement rings are your responsibility. Any third party alterations to our rings, except for engraving, will void the warranty.
14k Gold Ring Warranty Details. For our 14k gold rings, there is a 25-35% manufacturer's warranty fee for each replacement. The fee is based on the manufacturer's suggested retail price, not our reduced pricing. Replacement rings are made to order; as such, there is a waiting period between returning your ring and receiving the new one. Typically these rings are ready to ship in 4-8 weeks, although occasionally it may take longer.